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© The English Cane Company 2014

General Information

We aim to dispatch all orders within 3-5 working days (except tawses and straps, which are made to order).    We understand the need for discretion and we appreciate that sometimes it isn't possible or convenient to have a parcel delivered at home.  We are also aware of how prohibitive P&P costs can be and so have done our homework and come up with some alternative options for your consideration.  We are able to offer a courier service as well as Royal Mail First Class Signed For delivery, depending on what you order and your own requirements.  You will find more information in the panels to the left of this page. Basic courier service starts at £6.95 for UK deliveries. Please note that due to the length of the canes, delivery abroad is more expensive; please ask for a quote before ordering. As a guide, Eire, France, Belgium and Italy will cost £20.00, USA will cost £25.00 and Australia will cost £30.00.  Whichever method you choose, we will keep you informed when your order is dispatched and will ensure you have all the information you need to track it where applicable.  We are happy to discuss your Delivery requirements via email or you can call us on 01942 274 012. 

Tawses & Straps

Our leather goods are hand-made to order and dispatched direct from our supplier, normally within 7-10 working days.  We will keep you apprised of any changes to these timescales right up until your order is received. The P&P charge for each order is £6.95.  All single items delivered within the UK will be posted by First Class Signed For delivery.  Multiple orders delivered within the UK will be posted by Special Delivery.  All orders delivered outside the UK are sent via First Class Post and a Proof of Posting Certificate is retained.  Please contact us for prices for deliveries outside the UK. 

Canes & Birches

Our usual method of delivery for canes will be via courier.  Most will be packaged in plain brown tubes, but longer canes may be packaged in plain brown cardboard.  For most orders, the cost will be £6.95.  If you wish to insure your order, the cost is an additional £1.20 up to £100 order value and £2.40 up to £250 order value.  Delivery via courier normally takes place within 2-3 working days of dispatch and we will provide you with a tracking number for your parcel.   

Clothing & Books

Delivery can be arranged via our courier service or via Royal Mail First Class Signed For delivery (we will advise you of the cost of this service when you place your order as it will obviously vary).   All items are dispatched in a plain jiffy bag.  Delivery via the courier service normally takes place within 2-3 working days of dispatch and we will provide you with a tracking number for your parcel.      

Courier Service

Available for canes and birches.  Parcel weight 0-1Kg = £6.95 Parcel weight 1-2Kg = £8.95 Delivery normally within 3 working days of dispatch. Insurance (Optional): £0-£100 order value = £1.20 £100-£250 order value = £2.40 Tracking number provided.
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Discretion

We understand the need for absolute discretion and so our parcels are sent using plain brown cardboard with no company name or logo visible.
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